BlackBerry Mobile Hotspot Feature For Globe Prepaid Users

August 17, 2012 · by Daren · in BlackBerry Manila Tips

Are you a Globe Prepaid user and your Mobile Hotspot is not working? When you try calling or Live chat with Globe Tech Support, they always say “Mobile Hotspot feature is only for POSTPAID ONLY!” Nope!

I’m a Prepaid user and I can use my Mobile Hotspot. Here’s some proof (see photos below).

Solution:

Ask them to “refresh your Service Book..” or “your tethering is not working..” Wait for SMS confirmation or observe the 2 diagonal arrows (sending / receiving data) at the right top corner of the screen, when it stops, perform a hard reset by pulling your battery while your BlackBerry is ON and reinsert again in a few seconds. Once your BlackBerry boots up, try to connect. Leave Username and Password blank, just hit OK. Finally, About Mobile Hotspot prompt, hit Continue. (see photo below)

That’s it! Enjoy your Mobile Hotspot feature!

Note: Only works in BBMax. To subscribe, dial *143# and press Call button. When your BBMax expired, your Mobile Hotspot will not work again. Else, contact Globe again.

41 Responses

shawn September 9, 2012 at 11:16 pm · Reply →

I’ve done that and it works but once my bbmax expires, mobile hotspot won’t connect again. How about yours?
Ian Santos September 13, 2012 at 4:16 pm · Reply →

Yes, same as mine.
Joar September 25, 2012 at 10:04 am · Reply →

It does work! If your BBMax expires, you just have to subscribe again and call Globe to refresh your service books to reflect that you’re subsrcribed to their BBMax service. Btw, your theme is gorgoues! Do. You mind sharing it? I can’t find any decent theme on AppWorld.
Ian Santos September 25, 2012 at 1:50 pm · Reply →

@Joar that’s right. Anyway, the theme? This is BEAT by Walker Themes. You can download it here

http://appworld.blackberry.com/webstore/content/90506/?lang=en

Thanks!
divine November 19, 2012 at 11:58 am · Reply →

Where to call Globe? To have’em refresh my Service books? Do they have a direct line or something? I sometimes loose patience dialling and keep pressing those numbers the machine is instructing. Haha. Hope you can help me out with this one. Thank you!
Ian Santos November 23, 2012 at 3:37 pm · Reply →

Landline: 730-1000
Mobile: 211

You can also talk to Globe by clicking this link: Live Chat

Good luck!
bluebeekatie December 25, 2012 at 4:47 pm · Reply →

Works for me! Thanks Ian for posting this. 4 devices simultaneously using my mobile hotspot and they are impressed! Really love my bb9900..:)
rhams January 16, 2013 at 9:25 am · Reply →

I have tried this many times but aint work. Maybe now it is no longer working.
anne January 16, 2013 at 2:08 pm · Reply →

i have tried it this morning and it works. thanks
joyjoyjez January 19, 2013 at 1:09 am · Reply →

It worked for me yesterday with bbmax50 , but its not working now when I subscribe again with bbmax599 tonight.. I asked globe again through talk2globe to refresh my service books, but she didn’t do it, instead she teach me how to manually search a network. =( what reason should i say so they will refresh it? Haha
Rober January 23, 2013 at 4:06 pm · Reply →

Hi, Iam Registered to bbmax, howcome Icant use my wifi hotspot. Ialready contacted globe to refresh my service book but its still not working. ” activation required, to use this feature, contact your wireless provider and subscribe to a mobile hotspot data plan”
1. Candy May 22, 2013 at 10:10 pm · Reply →
  
  Hi, were you able to solve this issue?
Myx February 2, 2013 at 1:06 am · Reply →

Guess there really is a problem with the hotspot on prepaid. I was able to useit seamlessly a week ago, then my bbmax expired, now that I subscribed again, it won’t work. can someone pls verify if hotspot is still working for prepaid?
Ian Santos February 7, 2013 at 4:59 pm · Reply →

@Myx, Yes, is still working. Once your subscription expired, just contact Globe again.

Thanks.
Niña Irene February 27, 2013 at 3:37 pm · Reply →

Thank you so much! Genius!
1. Ian March 5, 2013 at 2:25 pm · Reply →
  
  Your welcome! Enjoy!
ace solomo March 3, 2013 at 2:25 am · Reply →

hi!, thanks for this! it worked for now, please notify me if theres a way not to contact tech support again and again to refresh my servise book when the bb subscription has expired, THANK YOU SO MUCH!
1. Ian March 5, 2013 at 3:46 pm · Reply →
  
  For my experience last February 23, 2013, my BBMax subscription ended at 5:55am. Then, I register again at 12:39pm, same day. When my BBMax already active, i tried to check if my hotspot working. Then suddenly, Poof! I’m connected!
rajavoom March 3, 2013 at 4:30 pm · Reply →

Does this work for all devices with 7.1 bb os like curve 9220?
1. Ian March 5, 2013 at 3:47 pm · Reply →
  
  Yes.
rajavoom March 5, 2013 at 8:27 pm · Reply →

Thanks. I cant make it Work though. The hotspot option is missing. Will try again later.
Cleo March 6, 2013 at 11:59 am · Reply →

Just tried it today. They’ve already refreshed my service book and I did everything that you posted here but I still can’t use the hotspot feature. Poor me
1. Ian March 6, 2013 at 11:32 pm · Reply →
  
  Hello Cleo,
  
  Make sure your service book will send it to you. You may try it again.
  
  Good luck!
Sugar March 6, 2013 at 5:30 pm · Reply →

Globe kept saying the Hotspot feature is only for postpaid. Is there anyway I can go around them?
1. Ian March 7, 2013 at 2:45 am · Reply →
  
  Do not say mobile hotspot.
ctoy March 12, 2013 at 11:16 am · Reply →

Thanks Ian! It worked!
1. Ian March 12, 2013 at 3:57 pm · Reply →
  
  Nice! Enjoy!
Makmak March 22, 2013 at 1:18 pm · Reply →

Hi, Ian. Very helpful article. Though I cant make use of it yet in my BB 9900 as I dont know how to update my OS to 7.1. Any link on how I could update it?
1. Ian Santos March 24, 2013 at 2:55 pm · Reply →
  
  Hello Makmak,
  
  Here’s how to upgrade your BlackBerry http://www.bbmanila.com/blackberrysupport/forum/blackberry-technical-support/how-to-upgrade-update-your-globe-smart-sun-blackberry-os
  
  Thanks.
  Good luck!
MR March 22, 2013 at 2:16 pm · Reply →

still can’t use. :’(
1. Ian March 24, 2013 at 3:37 pm · Reply →
  
  Tyr it again.
edrian elgario April 3, 2013 at 1:33 am · Reply →

I called globe and they said that it’s only for postpaid, the refreshing of service books
1. Ian April 3, 2013 at 5:42 pm · Reply →
  
  Hello Edrian,
  
  Chatting to Globe CSR right now to resend my service book.
2. Ian April 3, 2013 at 7:47 pm · Reply →
  
  May hotspot is working again.
mel May 7, 2013 at 1:30 pm · Reply →

hi, i’d like to ask if you know how to use bbmaz as dial up?

my phone has no hotspot capability (torch), but i have researched that i can do tethering instead. my device is already paired up with my laptop via bluetooth. it was said that i need to do dialup to connect to internet using my BB. i want to use my bbmax service, but i don’t know what to input on the field requiring the traditional card number and password in a dial up setting.

thanks in advance.
1. Ian May 18, 2013 at 1:28 pm · Reply →
  
  Hi Mel,
  
  Click the link http://www.bbmanila.com/blackberry-manila/how-to-tether-or-use-your-globe-telecom-blackberry-as-an-external-modem.php
  
  Thanks.
corinne May 11, 2013 at 10:33 am · Reply →

Hi. What if im going to register for 1month bbmax? after the globe refresh my service book it will expire by 1month?
1. Ian May 18, 2013 at 1:32 pm · Reply →
  
  If your BBMax expired, you need to contact Globe again to refresh your service book.
Jabo Benedicto May 12, 2013 at 11:49 pm · Reply →

i think this one isn’t working anymore. i tried 4 times asking the globe customer service agent thru chat to refresh my service book. but my hot spot still aint working
1. Ian May 18, 2013 at 1:38 pm · Reply →
  
  Sometimes CSR will not resend your service book. You can contact them again. Wait for SMS confirmation or observe the 2 diagonal arrows (sending / receiving data) at the right top corner of the screen, when it stops, perform a hard reset by pulling your battery while your BlackBerry is ON and reinsert again in a few seconds.
  
  Thanks.
  Good luck!
Candy May 22, 2013 at 10:06 pm · Reply →

Hi, I’m on Postpaid and registered to BBMax, but I can’t use mobile hotspot. I already contacted Globe to refresh my service books, requested for the APN settings, done hard reset several times but it is still not working. Error on mobile hotspot: ”Activation required, to use this feature, contact your wireless provider and subscribe to a mobile hotspot data plan”. Please help me. Thank you in advance.